Frequently Asked Questions
Everything you need to know about our locally crafted goods.
Where are your products made?
Every single item in our shop is sourced from artisans, makers, and small businesses based right here in Tennessee.
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Once shipped, delivery times vary based on your location but generally range from 2-5 business days.
Do you offer international shipping?
Currently, we only ship within the United States to ensure the freshness and integrity of our local goods during transit.
What is your return policy?
We want you to love your purchase. If you receive a damaged or incorrect item, please contact us within 14 days of delivery for a replacement or refund.
Can I include a gift message with my order?
Yes! You can add a personalized gift message at checkout, which we will include on a handwritten note inside the package.
Are the food items in your gift boxes perishable?
Most of our food products are shelf-stable. For items that require refrigeration, we provide specific storage instructions on the product packaging.